Designation : Customer Support SpecialistExperience : 1- 3 YearsBudget: Upto 3.6 LPAMode : Work From Office (All Saturdays Work From Home)Location : Ahmedabad (Sindhubhavan)Key ResponsibilitiesProvide support and assistance to customers using SaaS / ERP softwareTroubleshoot and resolve customer issues in a timely and efficient mannerCommunicate clearly and professionally via phone, email, and chatMaintain detailed records of customer interactions and resolutionsCollaborate with the technical team to escalate and resolve complex issuesQualifications & SkillsMinimum 1 year of experience in customer supportGood verbal and written communication skillsAbility to remain calm, patient, and professional with customersBasic understanding of accounting principles (added advantage)Functional understanding of Tally or other ERP systemsAbout the CompanyA fast-growing SaaS product company building powerful Business Intelligence & Analytics solutions integrated with leading ERPs. The platform enables businesses to automate reporting through real-time dashboards and actionable insights, helping them make faster, data-driven decisions.Contact Person: Parul Chavda (HR Executive)Contact Number: 7984440363Email address:
Job Title
Customer Support Specialist