Job Title

About the CompanyOptimum Solutions is an enterprise Digital & IT solutions and services company that engineers digital transformation for enterprises characterized by agility, efficiency and innovation. Founded in 1997, The Company is headquartered in Singapore with 4000+ talented employees across offices and global delivery centers in 9 countries.About the RoleWe are seeking a high-impact Project Delivery Manager / ODC Manager to drive end-to-end delivery for our India-based teams supporting one of our key banking client.This role is responsible for ensuring on-time, high-quality delivery, while building a strong culture of accountability, discipline, and ownership within the teamResponsibilitiesDelivery ManagementOwn end-to-end delivery across projects/accountsEnsure timely, high-quality delivery aligned with client expectationsTrack progress, manage risks, and resolve bottlenecksDrive project governance (status reporting, reviews, metrics)Team Accountability & DisciplineDrive a culture of ownership, punctuality, and accountabilityEnsure adherence to:Work schedules / office presenceTimesheet complianceDelivery commitmentsAddress performance issues and implement corrective actionsClient Relationship ManagementAct as the primary point of contact for clientsBuild strong stakeholder relationshipsManage expectations, escalations, and feedbackEnsure high client satisfactionOperational ExcellenceImprove delivery processes and efficiencyDrive resource planning and utilisationCollaborate with leadership on performance and capability buildingQualifications10–18 years of experience in IT services / project delivery / ODC management in banking environmentProven experience managing offshore delivery centres (ODC)Experience in banking industry is mandatoryDemonstrated ability to drive team accountability and performanceExperience managing large teamsExcellent stakeholder management and communication skillsStrong problem-solving and decision-making ability