ResponsibilitiesPreparation of QuotationsCRM system usage for creation – Lead to Cash processFollow-up for Purchase OrderPreparation of Sale order Generation of InvoicesFollow up for material supply Follow-up for paymentsRegister customer complaints, and extend necessary support. Coordinates with the service advisors for any support with regard to Part Nos etcFollow-up for extended Warranty Conducting Quality Assurance SurveysEnsures that customers are satisfied with the services provided.Connect with customers on a regular basis and ensure customer satisfaction levels are always high.Coordinating for Warranty Claims QualificationsAny graduate degree.Computer Skills – MS Office – Word, Excel, Power Point.Very good oral and written Communication skills. Experience: Min 2 years of experience in customer relationship management.
Job Title
Customer Relations Executive