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Dear Candidates,TCS invites you for exclusive walk-in driveRole: AWS Connect EngineerExperience: 6-8 yearsLocation: ChennaiAddress: Tata Consultancy Services, Chennai 1 Etc Tower, ETL Infrastructure Services Limited IT Sez, 200 Feet Radial Rd, MCN Nagar Extension, Perungudi, Chennai, Tamil Nadu 600097Date of interview: 18/04/2026 (Saturday)Mode of interview: Face-to-faceJOB REQUIREMENT:6-8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud native solutionsHandson experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business hoursStrong experience in building serverless integrations using AWS Lambda (Python / Node.js)Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration dataHandson exposure to Amazon Lex for IVR automation and self-service chatbot implementationsExperience integrating Amazon Connect with CRM systems and third-party APIs using REST servicesGood understanding of call recording, callbacks, holiday routing, failover, and high availability designsWorking knowledge of AWS CloudWatch for monitoring, logging, troubleshooting, and performance optimizationExperience supporting multichannel contact center solutions (voice, chat, tasks)Functional knowledge of Telecom / Contact Centre operations and customer experience platformsExperience working in Agile / Scrum delivery modelsStrong analytical, communication, documentation, and problem-solving skillsROLES AND RESPONSIBILITIES:Design, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating schedulesImplement skill based and dynamic routing logic using AWS Lambda and DynamoDBDevelop and integrate Amazon Lex bots for IVR automation and self-service capabilitiesIntegrate Amazon Connect with CRM platforms, enterprise systems, and third-party APIsConfigure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resilienceMonitor, analyzed, and optimize contact center health and performance using AWS CloudWatchSupport and maintain multichannel contact center capabilities including voice, chat, and tasksCollaborate with cloud architects, DevOps, telecom, and application teams to deliver high-quality solutionsParticipate in Agile ceremonies including sprint planning, reviews, and retrospectivesProvide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations teams