Job Title

Global Infrastructure and Security Operations LeaderLocation: Bengaluru / Hyderabad / Pune / Coimbatore Work Mode: Hybrid Travel: Travel across iMerit delivery centers and for customer and vendor engagements, as neededAbout iMeritiMerit delivers AI data solutions that power advanced AI applications across autonomous mobility, healthcare, enterprise AI, geospatial, and other high-trust domains. As our platforms, customer integrations, and global delivery operations scale, the strength of our infrastructure and security foundation directly drives customer trust, operational resilience, and business continuity.About the RoleiMerit is looking for a hands-on Global Infrastructure and Security Operations Leader to build and scale the company’s infrastructure, enterprise IT, and security operations capability. This is a critical leadership role responsible for building and running a secure, reliable, automation-led, and well-instrumented infrastructure and security operations environment. This role is especially important as iMerit expands offerings such as Scholars and deepens customer integrations involving tooling, data pipelines, and platform workflows. This role is expected to materially improve iMerit’s resilience and operational maturity across multiple dimensions listed below.Key ResponsibilitiesInfrastructure, Cloud, and IT OperationsModernize and operate a secure, scalable, cost-optimized internal infrastructure across cloud, endpoints, identity, network, and office environmentsLead day-to-day infrastructure and security operations for a fast-growing, globally distributed organization with a focus on strong operational hygieneOwn internal cloud and IT infrastructure across AWS, GCP, Azure, and business-critical SaaS systemsBuild secure identity architecture covering SSO, MFA, RBAC, device trust, privileged access, and access lifecycle managementDrive endpoint management, patching, hardening, compliance enforcement, and fleet visibility for distributed teamsImprove network and office infrastructure reliability and security across delivery centers and remote operationsImplement logging, network monitoring, alerting, backup, recovery, and incident escalation mechanisms across critical systemsDefine and enforce infrastructure baselines for laptops, servers, cloud accounts, SaaS tools, and administrative workflowsSecurity Operations and Risk ManagementModernize iMerit’s security posture across identity, endpoints, cloud, networks, SaaS, vendor access, and internal operationsExperience with security operations and major incident response actionsLead vulnerability/patch management and remediation prioritization across infrastructure, endpoints, SaaS, and internet-facing assets through stakeholder engagementImplement continuous security monitoring across iMerit for Tier 0: IdP, MFA, IAM, Tier 1: Production, Tier 2: Business Applications, and Tier 3: EndpointsImprove readiness for incident response actions through incident response playbooks, tabletop exercises, escalation paths, recovery planning, root-cause reviews, and recovery testingPartner with application and platform teams to improve secrets management, CI/CD hygiene, dependency control, and secure operational practicesSupport customer and internal requirements around ISO 27001:2022, SOC 2, HIPAA, GDPR, DORA, TISAX, and related privacy and security frameworksAutomation, Monitoring, and Operational EfficiencyBuild automation for routine IT and access management workflows, including onboarding, offboarding, access provisioning, access reviews, device setup, compliance checks, ticket-driven actions, and routine remediationExpand the use of scripting, workflow automation, configuration management, and Infrastructure as Code across infrastructure and security operations Evaluate and deploy tooling for EDR, MDM, SIEM, IAM, PAM, backup, asset management, and operational automationBuild dashboards for cost visibility, service health, operational load, incident trends, access hygiene, vulnerability posture, asset compliance, SLA performance, and infrastructure utilizationTrack and improve core operating metrics such as uptime, patch compliance, MTTD, MTTR, vulnerability closure time, backup success, and access review completionVendor, Contractor, and Customer ManagementManage vendors, contractors, and service providers across infrastructure and security disciplinesEvaluate third-party risk where vendor tools, services, or contractors touch business-critical systems or sensitive workflowsWork with customers during onboarding and ongoing engagements where iMerit systems, tooling, workflows, or data pipelines integrate with customer environmentsSupport secure and practical integration models for customer tooling, APIs, managed workflows, and data handling requirementsPartner with product and delivery teams to ensure infrastructure and security considerations are built into customer-facing solutions and service offeringsRequired Skills and Experience13+ years of experience across infrastructure, cloud, enterprise IT Service Management, DevOps, SRE, or security operationsStrong experience owning or leading a broad infrastructure and security environment in a scaling, distributed, or operationally complex organizationStrong hands-on experience in cloud infrastructure, identity and access management, endpoint management, networking, and enterprise SaaS administrationMeaningful hands-on exposure across AWS, Azure, and GCPStrong automation capability using Python, Bash, PowerShell, or similar, with proven experience in eliminating repetitive operational workStrong experience with Terraform, Ansible, or equivalent Infrastructure as Code and configuration automation toolingStrong understanding of IAM, Zero Trust Network Architecture (ZTNA) principles, endpoint security, vulnerability management, secrets handling, logging, monitoring, and incident responseExperience building dashboards and metrics-driven operating cadences for cost, reliability, service health, and security postureExperience supporting customer-facing environments where secure tooling, access, workflow, or data pipeline integration is requiredExperience leading risk, remediation, and prioritization discussions with senior stakeholdersStrong capability in vendor, contractor, and partner management across infrastructure and security disciplinesStrong judgment in balancing security, speed, usability, reliability, and costAbility to go deep technically when needed while setting direction, driving execution, and holding teams to a high barStrong written and verbal communication skills, including the ability to engage effectively with senior leadership, engineering teams, vendors, and customer security stakeholdersGood to HaveExperience in organizations handling sensitive customer data or operating in regulated or high-trust environmentsFamiliarity with TISAX, GDPR, DORA, NIST, ISO 27001, SOC 2, or similar frameworksExposure to supply-chain security, SaaS security posture management, secure vendor and integration reviews, and third-party risk managementExperience supporting distributed operations across India and global teamsFamiliarity with customer-facing security requirements in AI, data, platform, or managed services businessesRelevant certifications such as CISSP, CISM, CCSP, AWS Security Specialty, or similarWhy Join iMeritThis is an opportunity to build the infrastructure and security foundation of a company operating at the center of real-world AI deployment. The role offers broad ownership across cloud, security, enterprise IT, automation, operational resilience, and customer trust. You will shape a function that directly influences how iMerit scales securely, supports enterprise customers, and builds a durable competitive advantage.