Job Title

We at Jio are hiring for State DASS Support -Lucknow, UPRequirementsExperience: 08- 17 years (Preferred industry - DTH, Telecom)Education: BE or Diploma or Graduate BSc (Full time)Job DescriptionTo establish and maintain Jio Point ServiceTo liaison with DASS team with Jio Point team & S&D team for service operationsTo ensure customer satisfaction, to avoid escalation of issuesTo ensure service policy adherence by Jio Point personnelTo be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDXTo ensure coordination between Jio point & Jio Centre to support walk in customersTo balance the flow of incoming calls at JP/JC & ensure load balancing at various jio pointManage & Monitor KPIs of JP, within guidelines givenEnsuring adequate amount of manpower to cater to all customer CallsTo motivate the team to enhance performance levels by identifying gaps / needs and providing necessary skills / trainingTo mentor and counsel JP/JC DRS if required.To motivate the SPC/Trainer so as to ensure that they deliver.Skill SetsCustomer service for mobility productsAfter sales network setupCarry-in service operations