About the roleWe are hiring Customer Support Executive at FRND, a dynamic social discovery platform connecting people and communities. We are looking for individuals who can bring a customer-first mindset, strong problem-solving skills, and hands-on experience in handling and resolving support tickets. If you have worked with any food delivery app or an e-commerce platform and thrive in fast-paced environments, you will play a key role in delivering seamless user experiences and driving customer satisfaction while collaborating with cross-functional teams.Responsibilities:Respond promptly to customer inquiries via phone, email, and in-app chat.Troubleshoot and resolve issues with payments, and app functionality.Manage and close support tickets accurately using our CRM system.Escalate complex issues to senior teams when necessary.Provide clear communication and follow-up to ensure customer satisfaction.Document solutions and contribute to process improvement initiatives.Who You Are?Proficiency in Hindi and English, with strong written and verbal communication skills. Kannada/ Tamil / Malayalam/ Telugu will be an added advantageExcellent grammar and attention to detail in written correspondence.Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.A solution-oriented mindset with the ability to resolve issues efficiently and effectively.Enthusiastic about helping customers and delivering excellent service.Eagerness to work in a fast-paced, rapidly growing startup environment.About FRNDFRND is redefining the way people connect by building a social platform that’s not just engaging but also safe, inclusive, and fun.
Job Title
Customer Support Executive