About the Company: ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post settlement administration services for single events, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services. ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.About the Role: The Team Lead QSF Admin is responsible for all activities of QSF Admin process, and ensuring that the internal systems are robust, compliant and support current activities and future growth. This position will supervise the QSF Admin team in maintaining an eye on disbursement requests and/or any urgent request received from the US team. This position will work closely with other departments of the company in India and US.Responsibilities:Planning, directing, and coordinating all QSF Admin activities with India and US teamPartner with onshore team to ensure that necessary transactions related to QSF Admin are processed promptlyTrain, develop and lead the team with the goal of maximizing the strengths of each team member to create an efficient, highly functioning team; contribute actively towards employee performance evaluationUnderstand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all informationEffective delivery management, by ensuring high work volume in agreed timelinesImplement smooth transition of process to India team based on strategic roadmap and timely deploymentEffective people management of the span and ensure data driven performance management is doneResponsible to groom people and make them ready for the next level Qualifications:Graduation (Bachelors/Masters) degree preferably General Accounting/Commerce background.5+ years of experience in BPO/KPO industry, including 2-3 years of experience in Team handlingGood verbal and written communication skillsAbility to communicate on audio/video call with onshore teamComfortable and highly proficient in working with medium to large sets of data in spreadsheets and other information systemsAdvanced Excel skills: Data Operation, Conditional Formatting, Lookup Functions, Logical Functions, MATCH and SUBTOTAL Functions, Macro, Pivot Tables, EtcStrong English communication skills, both written and verbal with Excellent analytical and problem solving abilityWorking knowledge of Microsoft Outlook and PowerPoint Required Skills:Should be solution-oriented individual and think out of the boxJob requires to be flexible to work in any shift and/or on Indian holidays as wellArticulate and comfortable working with internal & external clients real-time via call as well as via email; customer service drivenSupporting & coordinating with onshore team based out of US officesPositive attitude and high on professional moraleAbility to effectively work with cross functional teamsAbility to work in a team-based environment and communicate with fellow employees in different officesPeople Management & Time Management
Job Title
Operations Team Lead