Job Title

PRIMARY RESPONSIBILITIES• Perform Follow-up activity through call (outbound calls)• Enter all the information obtained upon follow-up on the forms as applicable• Provide the number of the other department on all the inbound/outbound calls whichdoes notinclude AE• Document all the follow-up attempts in SharePoint• Send all the required (closed and information obtained) follow-up documents to client• Close the case in SharePoint with all the follow-up attemptsSECONDARY RESPONSIBILITIESMaintain quality service and departmental standards by:• Reading, understanding, and adhering to organizational standard operating procedures(SOPs)• Assisting in establishing and enforcing departmental standardsContribute to team effort by:• Working with internal staff to resolve issues• Exploring new opportunities to add value to organization and departmental processes• Helping others to achieve results• Performing other duties as assignedMaintain technical and industry knowledge by:• Attending and participating in applicable company-sponsored trainingQUALIFICATIONSEducation: Qualified to a minimum Bachelor degree level in Biosciences or an appropriatehealthcare or LIFE SCIENCE Flexible to work in complete night shifts pharmaceutical background.Experience: 0-1 years in Pharmacovigilance.