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Project Manager (Implementation / SaaS)Job Title: Project ManagerExperience: 3–5 YearsLocation: BengaluruAbout ConvinConvin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, , Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.Highlights:Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)Featured in LinkedIn’s Top Startups listRanked Top 20 Software Companies in India by G2Best Speech & Conversation Analytics Company at CX & DCX SummitsAbout the RoleWe’re looking for a detail-oriented and execution-driven Project Manager to join our team full-time.In this role, you will own the end-to-end delivery of client implementations, ensuring seamless onboarding and successful project execution. You will work closely with cross-functional teams including Product, Engineering, Sales, and Customer Success to deliver high-quality outcomes within defined timelines. The ideal candidate brings a strong balance of technical understanding, stakeholder management, and process-driven execution in a fast-paced SaaS environment.What You’ll Work OnClient ImplementationsDrive end-to-end onboarding and deployment for new clientsIntegration & ConfigurationCollaborate with technical teams to ensure smooth system integrations and setupProject Planning & ExecutionDefine timelines, milestones, and deliverables to ensure successful project completionStakeholder ManagementAct as the primary point of contact for clients and internal teams throughout the project lifecycleProcess OptimizationContinuously improve implementation processes for scalability and efficiencyReporting & MetricsTrack project progress, share updates, and ensure alignment with success metricsKey ResponsibilitiesOwn and manage end-to-end project delivery across multiple client implementationsCreate and maintain detailed project plans, timelines, and documentationCollaborate with Product and Engineering teams for integrations, configurations, and deploymentsIdentify risks proactively and drive resolution of blockersEnsure clear and consistent communication with all stakeholdersMonitor project health, track KPIs, and share regular status updatesStandardize processes to improve execution efficiency and scalabilityPartner with Sales, Support, and Customer Success teams for seamless onboarding experienceRequirements3–5 years of experience in Project Management, SaaS implementation, or enterprise software deliveryStrong understanding of project management methodologies (Agile, Scrum, or PMP)Solid technical understanding of APIs, integrations, and cloud-based platformsExcellent problem-solving and troubleshooting skillsStrong communication and stakeholder management abilitiesExperience with project management tools such as JIRA, Asana, , or TrelloFamiliarity with CRM tools like HubSpot or SalesforcePrior client-facing experience in a SaaS companyAbility to manage multiple projects simultaneously in a fast-paced environmentGood to Have SkillsExperience working with AI/ML-based SaaS productsBasic knowledge of SQL, scripting, or data analysisWhat We ValueStrong ownership and accountabilityStructured thinking and execution excellenceAbility to manage ambiguity and adapt quicklyAttention to detail and process orientationProactive communication and collaborationPerks & BenefitsLearning & Upskilling – Reimbursement of ₹1,000 per month (up to ₹12,000 per year) towards books or courses, work-related or otherwise.Wellness & Leisure Allowance – ₹24,000/year (claimable as ₹6,000 quarterly or ₹24,000 annually) for personal travel, retreats, or gym memberships.Comprehensive Insurance – Health insurance of ₹5,00,000 (self & family) + accident coverage of ₹25,00,000.Friday Treats – Weekly snacks for in-office employees.Friday Fun & Wellness – Bi-monthly yoga, health check-ups, learning sessions, and cultural activities.Quarterly Team Outings – Relax, connect, and grow together.