Job Title

Job Title: BCO Head (Branch Commercial Sales Head)Location: Delhi / NCRExperience Required: 10–15 years in Air Freight Role OverviewWe are looking for an experienced and result-driven BCO Head to lead and oversee the commercial operations of our branch. This role will be responsible for driving operational excellence, ensuring profitability, managing key client relationships, and leading cross-functional teams to achieve business objectives.Key ResponsibilitiesLead and manage end-to-end branch commercial operations, ensuring efficiency, accuracy, and complianceOwn branch P&L, driving revenue growth, yield improvement, and cost optimization initiativesDrive direct shipper business development, focusing on acquiring and growing key accountsBuild and maintain a strong sales pipeline, ensuring consistent conversion and revenue generationDevelop and implement pricing strategies aligned with market trends, customer requirements, and profitability targetsTake ownership of RFQs, tenders, and key customer negotiations to secure high-value businessCollaborate closely with Sales, Operations, and Finance teams for seamless execution and customer satisfactionOversee customer relationship management, ensuring high service standards, retention, and wallet-share growthMonitor market intelligence, competitor pricing, and industry trends to identify new opportunitiesIdentify and penetrate new trade lanes, industries, and customer segmentsEnsure alignment between pricing, operations, and service delivery for optimal customer experienceMonitor and enhance process efficiency, productivity, and service delivery KPIsEnsure adherence to regulatory and compliance requirementsLead, mentor, and develop a high-performing team across sales, pricing, and operationsHandle escalations and ensure timely resolution of operational or commercial issuesKey Skills & CompetenciesStrong leadership and team management capabilitiesProven track record in direct shipper acquisition and business developmentStrong commercial acumen with expertise in pricing, costing, and margin managementExcellent negotiation and deal-closing abilitiesDeep understanding of freight forwarding, trade lanes, and logistics operationsAbility to balance sales aggression with operational feasibility and profitabilityStrong stakeholder management and communication skillsData-driven mindset with ability to analyze market trends and pricing dynamicsAbility to thrive in a fast-paced, target-driven environmentPreferred Qualifications & ExperienceGraduate/Postgraduate in Business, Logistics, Supply Chain, or a related fieldProven experience in handling branch P&L along with direct sales ownershipStrong experience in pricing, RFQs, and customer negotiationsPrior leadership experience within logistics/freight forwarding industry preferredWhat We OfferOpportunity to lead and scale business operationsDynamic and growth-oriented work environmentCompetitive compensation and career progression