Job Title

About Us:MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service Private Limited:Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia PacificAbout the Role:Provide Support to Branches across Asia Pacific for e-banking channel and trade productPosition Title: Manager Corporate Title: Assistant Vice PresidentLocation: Bengaluru Job Profile:Position details:Respond branch to inquiries via phone and email regarding status of client’s e-banking and trade product registration applications Performs registrations of channel related applications Acts as checker in registrations of channel related applicationsMeet agreed SLA on applications turnaround time Resolve issues related to incomplete forms with respective branches.Maintain accurate records of applications, registrations register and clients’ record database Support branches in collating and preparing required reports for internal reporting.Roles and Responsibilities:Oversee and ensure smooth running of daily activities of APAC Transaction Banking Administration and Customer service teamsManage and support the team members in their day-to-day work and work on constant improvement in the knowledge and skill levelsDeliver a high quality of service to internal and external customers to enhance the bank's reputation and meet customer's expectationsSupport customers and act as the first level of support to their daily queries on matters relating to cash and trade productsWork in partnership with the other divisions to ensure that transactions are processed accurately and in a timely mannerEnsure compliance with relevant regulations and limitsAdhere to all company policies / guidelinesMonitor and record daily activities to achieve departmental key performance indicators and service metrics.To provide client support in collaboration with sales team to meet the division's financial targetAttract, retain, motivate and develop talent to drive a high-performance culture.Identify learning / training needs and ensure that development support is provided.Build TB expertise jointly with the regional office through training & regional collaboration opportunitiesDrive employee engagement initiatives and keep the team motivated.Job Requirements: Candidates should have Transaction Banking experience with the familiarity of online cash management and various host-to-host connectivity protocols including ISO 20022 payments and information reporting standardsBasic computer operation knowledge and skillsStrong organization and communication skills, including professional telephone and email etiquette are requiredDiploma/Degree holderStrong Microsoft office skillsMust be a creative problem solver who is willing to work hard and learnAbility to work independently and perform in a fast-paced environmentEqual Opportunity Employer:The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.