Job Title

PRIMARY RESPONSIBILITIES• Perform Follow-up activity through call (outbound calls) • Enter all the information obtained upon follow-up on the forms as applicable • Provide the number of the other department on all the inbound/outbound calls which does not include AE • Document all the follow-up attempts in SharePoint • Send all the required (closed and information obtained) follow-up documents to client • Close the case in SharePoint with all the follow-up attempts SECONDARY RESPONSIBILITIES Maintain quality service and departmental standards by: • Reading, understanding, and adhering to organizational standard operating procedures (SOPs) • Assisting in establishing and enforcing departmental standards Contribute to team effort by: • Working with internal staff to resolve issues • Exploring new opportunities to add value to organization and departmental processes • Helping others to achieve results • Performing other duties as assigned Maintain technical and industry knowledge by: • Attending and participating in applicable company-sponsored training QUALIFICATIONS Education: Qualified to a minimum Bachelor degree level in Biosciences or an appropriate healthcare or LIFE SCIENCE Flexible to work in complete night shifts pharmaceutical background. Experience: 0-1 years in Pharmacovigilance.