About the Company Optimum Solutions is an enterprise Digital & IT solutions and services company that engineers digital transformation for enterprises characterized by agility, efficiency and innovation. Founded in 1997, The Company is headquartered in Singapore with 4000+ talented employees across offices and global delivery centers in 9 countries. About the Role We are seeking a high-impact Project Delivery Manager / ODC Manager to drive end-to-end delivery for our India-based teams supporting one of our key banking client. This role is responsible for ensuring on-time, high-quality delivery, while building a strong culture of accountability, discipline, and ownership within the team Responsibilities Delivery Management - Own end-to-end delivery across projects/accounts - Ensure timely, high-quality delivery aligned with client expectations - Track progress, manage risks, and resolve bottlenecks - Drive project governance (status reporting, reviews, metrics) Team Accountability & Discipline - Drive a culture of ownership, punctuality, and accountability - Ensure adherence to: - Work schedules / office presence - Timesheet compliance - Delivery commitments - Address performance issues and implement corrective actions Client Relationship Management - Act as the primary point of contact for clients - Build strong stakeholder relationships - Manage expectations, escalations, and feedback - Ensure high client satisfaction Operational Excellence - Improve delivery processes and efficiency - Drive resource planning and utilisation - Collaborate with leadership on performance and capability building Qualifications - 10–18 years of experience in IT services / project delivery / ODC management in banking environment - Proven experience managing offshore delivery centres (ODC) - Experience in banking industry is mandatory - Demonstrated ability to drive team accountability and performance - Experience managing large teams - Excellent stakeholder management and communication skills - Strong problem-solving and decision-making ability
Job Title
Project Delivery Manager / ODC Manager - Banking