Job Title

Job Description Key Responsibilities - QMS Ownership: Maintain and manage all digital documentation, ensuring version control, approval workflows, and compliance across Confluence and GitHub - Internal Audits: Conduct regular internal audits of the Software Development Lifecycle (SDLC) and Cloud Operations to verify adherence to defined processes - Corrective Actions (CAPA): Lead Root Cause Analysis (RCA) sessions following major incidents or service outages and ensure systemic corrective actions are implemented - Quality Assessments: Evaluate the quality and compliance of critical sub-processors, such as cloud hosting providers and third-party APIs - Reporting: Prepare reports on quality objectives, customer satisfaction, and process performance for leadership - Audit Liaison: Serve as the primary point of contact for external auditors during surveillance and recertification cycles