Job Title

Role Name: Department Manager Reporting Manager: Store Manager Role Purpose: Responsible for presentation, sales, profitability, VM (Visual Merchandising) and customer satisfaction of categories/brands in the respective department. Key Responsibilities (BSC Perspective) 1. Finance Achieve revenue and gross margin targets Control inventory levels and shrinkage Increase margins and minimize expenses Achieve higher average transaction value (ATV) per customer 2. Customer Ensure store/department looks as per guidelines Ensure sales team meets customer needs Assist customers with product location and purchase decisions Answer customer queries effectively 3. Internal Business Process Ensure effective stock management and VM implementation Monitor sales figures and inventory planning Gather consumer data for feedback Adhere to Mockshop guidelines Ensure SOP implementation and adherence within the department 4. People / Learning & Growth Ensure sales staff are trained and updated regularly Enhance product knowledge and brand differentiation Recognize and develop talent Optimize manpower resources for the category Conduct functional and behavioral training Mentor sales associates through training and career planning Update team on new products, brands, presentation and selling techniques Competencies Functional Competencies Ability to work under pressure Attention to detail Customer centricity Generic Competencies Communication skills Commitment to excellence Academics and Experience Qualification: Graduate / Diploma in Retail Work Experience: Minimum 2+ years experience in Retail Store