Job Title

**** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN ****Job Type : Remote | Work From Home | Night Shift (US Hours)About the Role: We are looking for Customer Support Representatives to support a US-based Travel & Hospitality client. The role involves handling customer interactions related to airline bookings, hotel reservations, cruise line services, and travel back-office operations through voice and/or non-voice channels.Work Schedule: Must be willing to work between 6:00 PM IST to 6:00 AM ISTNight shift aligned with US business hoursPayout:Voice Process: Rs 200 per hourKey ResponsibilitiesSHOULD HAVE EXPERIENCE IN THE SABRE OR GALILEO OR AMADEUS TOOLHandle customer interactions via calls, emails, chats, or booking systemsAssist with airline, hotel, and cruise bookings, modifications, cancellations, and inquiriesPerform back-office travel operations and booking supportUse Sabre reservation system for booking and servicing requestsEnsure accurate data entry and proper documentation of all transactionsFollow defined processes and service-level agreementsProvide clear, polite, and professional customer communicationEscalate complex cases as per process guidelinesMandatory RequirementsKnowledge of Sabre tool is a mustFluency in spoken and written EnglishHands-on experience with the Sabre tool (mandatory)Prior back-office or customer support experience in:Airline bookingHotel reservationsCruise line operationsTravel support servicesWillingness to work night shifts (6 PM – 6 AM IST)Must have own Windows 11 laptopHigh-speed and reliable internet connectionQuiet and professional work-from-home setupPreferred QualificationsExperience handling US customersFamiliarity with US travel policies, fare rules and ticketing workflowsPrior experience in BPO or travel operations environmentDual monitor setup (preferred)Important NotesThis is a remote work-from-home opportunityPerformance, quality and productivity will be closely monitoredStrict adherence to data security and client confidentiality is required