Job Title

WFO (5 days) Working Hours: 24x7 Office Location: Hyderabad - Western Pearl Building 10th Floor, HItech City Kondapur Landmark: Opp Google Office Vizag - 3rd Floor Vmall-Lifestyle Bldg Ram Nagar-- VizagLanguage Requirement (Mandatory):Only three languages are required for Hyderabad: English, Hindi, and one of the following (Mandatory — Kannada, Malayalam, Tamil, or Bengali) A fourth language is not required. As discussed during the call, Telugu is not needed. English + Hindi + (Mandatory — Kannada, Malayalam, Tamil, or Bengali)Experience Requirement:6 months to 1+ years of experienceMandatory: Minimum 6 months voice process experienceAdditional Criteria:Voice experience is mandatoryNot looking for KYC process candidatesOnly proper calling/voice process candidates requiredDescription:Provide phone-based support to Uber customers and driver partners involved in safety-related incidents, ensuring documentation and empathetic communication Key Responsibilities: Handle safety concerns through phone and support platforms Build trust with customers and driver-partners via clear, crisp and compassionate communication Analyze cases and document findings What You’ll Need Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways. Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically. Able to establish trust and effective working relationships with others Ability to leverage multiple resources to inform and support critical decisions Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback Adaptability - You are able to adapt to any situation, remain customer centric, and help drive to a resolution. Key Skills & Requirements: Excellent verbal/written communication in English and Hindi Strong customer empathy, active listening, and problem-solving skills Ability to stay calm, build rapport, and resolve sensitive issues 1 year of contact center experience should work Graduate with adaptability and a learning mindset Language specialist (Kannada, Tamil or Malayalam). Any other language speaker is preferable.