Job Title

Role SummaryWe are looking for a hands‑on Lead ServiceNow Developer to build and enhance capabilities on the Customer Success Platform (CSP). This role focuses on developing scalable, configurable solutions that support customer lifecycle management, success insights, and cross‑system integrations. You will independently own features and collaborate closely with product managers, architects, and customer‑facing teams.Role Expectation: Design, develop, and maintain custom CSP applications and workflows on the ServiceNow platformBuild reusable components using UIB(Seismic)/Lit for customer success use casesImplement client‑side and server‑side logic using JavaScript, Glide APIs, Script IncludesDevelop and enhance customer lifecycle workflows (onboarding, adoption, renewal, success planning)Integrate CSP with external systems using REST APIs, web services, and event‑based patternsWork with product managers to translate CSP requirements into scalable technical solutionsParticipate in Agile/Scrum delivery, code reviews, and release activitiesTroubleshoot production issues and continuously improve performance and reliabilityPartner with architects and senior engineers on design and platform best practicesQualifications8–9 years of hands‑on development experience, with strong ServiceNow platform expertiseProficiency in JavaScript, ServiceNow scripting, and core platform APIsExperience building solutions using Litjs/UI Builder/React/AngularStrong understanding of data models, workflows, ACLs, and securityExperience with REST integrations and multi‑system data flowsFamiliarity with customer‑facing platforms or customer success / CRM‑style domainsUnderstanding of modern UI frameworks (Angular / React is a plus)Ability to independently own and deliver features end‑to‑endStrong problem‑solving and communication skills