Job Title

Should have ecperience in team leading.• Ensure each document is handled within the agreed timeline • Ensure each document is handled with care with zero defects and achieves the require quality level • Meet vessel cut off’s and other deadlines • Understand the processes by country/Account and deliver expectations • To meet and exceed Productivity targets. • Correspondence with customers for any queries, clarifications and amendments • Providing accurate, detailed and complete information “the first time and every time” • Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers • To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets • Flexible to work in shifts.Knowledge and Qualification Technical Skills Graduate in any field. Preferred Diploma or degree in Foreign trade /Imports Export mgmt Compute proficient, with Typing speed of at least 30 WPM & 100% accuracy 5 years of experience in Shipping , Logistics ,freight forwarding documentation . And minimum of 2 years experience in Team leadingMS Office Proficiency Soft Skills Customer Service orientation and empathic listening. Effective communication (verbal & written) Strong Interpersonal skills Ability to work diligently under pressure Works well within the team environment to establish constructive ideas or solutions that meet organizational objectives and makes improvement in own area