Hi All,We are hiring for AIML Ops Senior Project Manager role.Candidate from Tier 1 Colleges will be considered for this role.Experience Range: 6–10+ years of experience in project managementWork Mode: RemoteLocation: Delhi/NCR, Mumbai, Pune, Chennai, Hyderabad, Bengaluru.Teleperformance’s AIML/GenAI ecosystem is a fast-paced and dynamic environment.Key Responsibilities1. Work Order Intake & Execution ReadinessReceive and triage incoming work orders from client and internal systemsLead requirement clarification with account teams and clients to unblock executionTranslate ambiguous requirements into structured internal delivery briefs (scope, volumes, timelines, quality metrics, tooling constraints)Ensure rapid turnaround from intake to execution readiness2. Multi-Party Orchestration (Core Responsibility)Define optimal fulfillment strategy across:Internal delivery teamsGig workforce (AgentsOnly)Vendor ecosystemIssue task orders, define milestones, and actively drive executionCoordinate across QA, operations, and workforce management teamsManage multiple concurrent programs with tight timelinesIdentify risks, dependencies, and proactively escalate blockers3. Client & Stakeholder ManagementAct as the primary execution-level point of contact for clientsProvide structured updates on:Delivery statusQuality performanceRisks and mitigation plansAlign internal stakeholders across account, regional, and delivery teamsLead client-facing reviews and execution governance4. AI Data Workflow DeliveryOversee delivery across AI data operations workflows including:Multimodal data annotation (text, image, video, audio)Model evaluation and RLHF-style workflowsSynthetic data generationRed teaming and AI safety validationEnsure adherence to SLA, quality benchmarks, and policy requirementsSupport pilot-to-scale transitions for GenAI programs5. Solutioning & Data-Driven PlanningPartner with Solution Architects to validate:FeasibilityCapacity planningTimeline commitmentsMaintain structured repository of historical work orders including:Effort actualsQuality outcomesProvider/vendor performanceEnable data-driven decision-making for future scoping and pricing6. Reporting & Continuous ImprovementMaintain live dashboards tracking:ThroughputQuality metricsSLA adherenceAnalyze delivery trends to identify gaps in:Workforce performanceScoping accuracyOperational efficiencyDrive continuous improvement across workflows, vendor performance, and toolingIdentify automation opportunities to scale high-volume operationsQualificationsBachelor’s or master’s degree in technology, Business, Operations, or related field6–10+ years of experience in project managementProven experience in:AI/ML data operationsContent moderation / data services / BPO environmentsStrong understanding of AI data workflows:AnnotationQAEvaluationPilot executionExperience managing:Multi-stakeholder environmentsMulti-vendor ecosystemsGlobal delivery teamsDemonstrated ability to operate in:SLA-drivenHigh-volumeFast-paced environmentsPreferred QualificationsExperience with gig platforms / crowdsourcing ecosystems (e.g., AgentsOnly)Familiarity with workflow and tracking tools (JIRA, Asana, Smartsheet, etc.)Exposure to multilingual and global delivery programsExperience with dashboarding and data analytics (Excel, Power BI, Tableau)PMP / Agile certification (nice to have)Feel Free to contact on below mention E-mail ID and Contact No.Thanks & Regards,Sohail KhanTalent Acquisition | TeleperformanceContact No: 8800933907E-mail:
Job Title
Senior Project Manager