Hi All, We are hiring for AIML Ops Senior Project Manager role. Candidate from Tier 1 Colleges will be considered for this role. Experience Range: 6–10+ years of experience in project management Work Mode: Remote Location : Delhi/NCR, Mumbai, Pune, Chennai, Hyderabad, Bengaluru. Teleperformance’s AIML/GenAI ecosystem is a fast-paced and dynamic environment. Key Responsibilities 1. Work Order Intake & Execution Readiness Receive and triage incoming work orders from client and internal systems Lead requirement clarification with account teams and clients to unblock execution Translate ambiguous requirements into structured internal delivery briefs (scope, volumes, timelines, quality metrics, tooling constraints) Ensure rapid turnaround from intake to execution readiness 2. Multi-Party Orchestration (Core Responsibility) Define optimal fulfillment strategy across: Internal delivery teams Gig workforce (AgentsOnly) Vendor ecosystem Issue task orders, define milestones, and actively drive execution Coordinate across QA, operations, and workforce management teams Manage multiple concurrent programs with tight timelines Identify risks, dependencies, and proactively escalate blockers 3. Client & Stakeholder Management Act as the primary execution-level point of contact for clients Provide structured updates on: Delivery status Quality performance Risks and mitigation plans Align internal stakeholders across account, regional, and delivery teams Lead client-facing reviews and execution governance 4. AI Data Workflow Delivery Oversee delivery across AI data operations workflows including: Multimodal data annotation (text, image, video, audio) Model evaluation and RLHF-style workflows Synthetic data generation Red teaming and AI safety validation Ensure adherence to SLA, quality benchmarks, and policy requirements Support pilot-to-scale transitions for GenAI programs 5. Solutioning & Data-Driven Planning Partner with Solution Architects to validate: Feasibility Capacity planning Timeline commitments Maintain structured repository of historical work orders including: Effort actuals Quality outcomes Provider/vendor performance Enable data-driven decision-making for future scoping and pricing 6. Reporting & Continuous Improvement Maintain live dashboards tracking: Throughput Quality metrics SLA adherence Analyze delivery trends to identify gaps in: Workforce performance Scoping accuracy Operational efficiency Drive continuous improvement across workflows, vendor performance, and tooling Identify automation opportunities to scale high-volume operations Qualifications Bachelor’s or master’s degree in technology, Business, Operations, or related field 6–10+ years of experience in project management Proven experience in: AI/ML data operations Content moderation / data services / BPO environments Strong understanding of AI data workflows: Annotation QA Evaluation Pilot execution Experience managing: Multi-stakeholder environments Multi-vendor ecosystems Global delivery teams Demonstrated ability to operate in: SLA-driven High-volume Fast-paced environments Preferred Qualifications Experience with gig platforms / crowdsourcing ecosystems (e.g., AgentsOnly) Familiarity with workflow and tracking tools (JIRA, Asana, Smartsheet, etc.) Exposure to multilingual and global delivery programs Experience with dashboarding and data analytics (Excel, Power BI, Tableau) PMP / Agile certification (nice to have) Feel Free to contact on below mention E-mail ID and Contact No. Thanks & Regards, Sohail Khan Talent Acquisition | Teleperformance Contact No: E-mail:
Job Title
Senior Project Manager