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Location: Mumbai, Maharashtra Industry: Textile Chemicals / Dyeing Auxiliaries Function: Technical Services | Business Development | R&D Support Experience: 10–15 years Education: Bachelor’s Degree (Textile / Chemistry preferred) About the Role We are looking for an experienced Senior Manager – Technical Services & Lab Administration to lead technical service laboratory operations and support business growth for Synthetic & Cellulosic Dyeing Auxiliaries. The role involves strong interaction with customers, sales teams, R&D, and external stakeholders to drive new product introductions, technical promotions, and market share growth.Key ResponsibilitiesTechnical Services & Lab OperationsLead and manage the Technical Service Laboratory, ensuring smooth day-to-day operations.Ensure proper maintenance, calibration, and upgradation of lab equipment.Manage lab budgets, expenses, supplies, and procurement coordination.Maintain SHE, ISO 9001 & ISO 18001 compliance and lab documentation.Ensure safety, housekeeping, and statutory compliance in laboratory operations.Business Development & Market SupportProvide technical support to Business Development and Sales teams for synthetic and cellulosic dyeing auxiliaries.Conduct technical trials, concept promotions, and customer demonstrations.Analyze market trends, competitor products, and technology gaps.Support new product launches, NPIL/NPPS tracking, and technical documentation.Drive reduction of slow-moving and non-moving inventory (above 90 days).Technical Promotion & Customer EngagementDevelop and execute technical promotion strategies.Prepare promotional literature, technical data sheets, process illustrations, and training material.Visit key customers to offer cost-effective and optimized textile processes.Resolve critical customer issues through QA and Technical Service Labs.Liaise with research institutes, external labs, vendors, and trade bodies.People Management & TrainingLead, mentor, and develop technical service executives.Conduct regular technical training programs for continuous capability development.Support performance management, discipline, and time management practices.Key Outcomes / KPIsAchievement of budgeted operational and gross profit targets.New business generation through technical concepts and trials.Market share growth and improved forecast accuracy.High customer satisfaction and reduced technical complaints.Error-free technical documentation and strong compliance record.Required Skills & CompetenciesStrong knowledge of textile auxiliaries, dyeing processes, machines, and substrates.Hands-on experience in textile laboratory testing and application support.Excellent problem-solving, analytical, and decision-making skills.Strong communication, presentation, and stakeholder management abilities.Commercial mindset with the ability to link technical solutions to business growth.Proven people management and leadership skills.Experience & QualificationsMinimum 10+ years’ experience in:Textile application industry and/or product managementStrong exposure to:Textile labs, dyeing machines, processes, and auxiliariesCustomer-facing technical rolesBachelor’s Degree (Textile / Chemistry / related field preferred)Why Join UsStrategic role with high autonomy and impactOpportunity to work on new technologies and product innovationsStrong interface with customers, business teams, and R&DLeadership role in a technically driven organization