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Job Title: Product/Tech Support EngineerAbout SignzySignzy is an AI-powered RPA platform designed for financial services. Our platform canautomate even the most complex workflows and decision-making processes into real-time APIs.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with over200+ APIs, Signzy serves 90+ financial institutions globally, including the largest banks in Indiaand a top 3 acquiring bank in the US. We have strong global partnerships, including withMastercard, and offices in New York and Dubai, serving customers worldwide. Our product teamof 120+ people is based in Bangalore, building cutting-edge global AI products.Working at SignzyAt Signzy, we embrace technology and innovation to develop outstanding products. We're atech-savvy team backed by investors passionate about creating innovative solutions. Join usand be part of the future of financial services technology!Job DescriptionAs a Product/Tech Support Engineer at Signzy, you will play a critical role in ensuring thesmooth operation of the system by diagnosing, troubleshooting, and resolving technical issues.This role involves working closely with both internal and external stakeholders to providehigh-quality support, ensuring compliance and security in financial transactions.Job RequirementsExperience in troubleshooting production issues in SaaS / fintech systems.Strong understanding of REST APIs, request/response handling, and hands-on experience with Postman.Basic knowledge of n8n workflows & JavaScript ( like conditions, functions etc..) for debugging.Comfortable working with Linux environments, logs, and basic scripting.Understanding of networking concepts (TCP/UDP, IP whitelisting/blacklisting).Basic exposure to cloud (AWS IAM, S3) and SSL/TLS certificate management.Familiarity with observability tools (Kibana, Grafana, Prometheus) for log and metrics analysis.Strong problem-solving skills and ability to handle client-facing technical support scenarios.- Soft Skills:- Excellent problem-solving skills with a methodical approach.- Strong written and oral communication skills, able to explaintechnical solutions in simple terms.- Ability to provide step-by-step technical help, both written and verbal.- Experience in customer service or support roles, with an ability to managemultiple priorities.- Additional:- Bachelor’s degree in Information Technology, Computer Science, or relevantfield.- Experience in supporting API and digital KYC in financial institutions is highlydesirable.- Startup experience is a plus.This is your opportunity to work with cutting-edge technology in the financial services industryand play a pivotal role in ensuring the integrity and security of financial transactions.