Job Title

Walk-In Drive for International Voice Process Fresher HCL TechProfile - Voice, customer service .HCL Tech Hiring for US/UK Voice Process 29 Apr 2026 to 01 May 2026 Walk in directly.Designation:Customer Care Representative-FreshersAny Grad/UG can apply (No Regular Students / No Law Graduate)B.tech, MTech, BCA and MCA is not eligible.Interview Location: - HCL Technologies: - A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Nearest Metro station Noida Sector 59Work Location: Noida Sec 144/ Noida 126Two Ways Cabs AvailableWalk-in Date- 29 Apr 2026 to 01 May 2026 Timing- 11am-2pmJob Description - Customer Service Executive - Fresher Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers. Work Experience & Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers in US/UK Inbound calling preferably in Banking domain Job Description Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customersPlease don't carry laptop while coming for interviewContact Person- Urmika Shah Mehta