Lead Associate Application Support(Windows & Linux)Should be ready to provide 24x7 support for lower environment systems. Strong Leadership skills, able to lead and deliver the project committed goals. Strong Communication required. Should be able to regularly do a handle shake with client.Able to handle and trouble shoot the issue. Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Interact with client/onsite counterpart for issue resolution Able to follow the incident/change/problem management process Understanding of ITIL Vx.x and its components Perform scheduled maintenance and support release deployment activities after hours. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Should be comfortable to work in clean room with project specific limitations. Shifts.Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. Hands-on technical implementation and deployment of projects in lower environments(Dev,QA, Integration and Performance). REQUIRED SKILLS 8+ years working experience in deployment, support hosted on a Windows and Linux environment Excellent knowledge of IIS and the various components involved within Experience in Application Support on Microsoft technology stack Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in Knowledge of ITIL processes Working knowledge on IIS/ Citrix on windows platform. Application / Product Monitoring (Basics) Basic Knowledge on common monitoring tool Basic knowledge of virtualization, storage, AD & Networking Concepts. Working knowledge of Windows servers, 2012 and 2008 R2 Windows Patching Hardening Basic knowledge of MS SQL Server 2008 R2 and above Windows OS migration experienceStrong knowledge of any ITSM tool (Service Now is preferred) DESIRED SKILLS Knowledge of below Tools WINSCP Putty MS-OfficeMandatory SkillsAPPLICATION PRODUCTION SUPPORT, PAGER DUTY
Job Title
Application/Production Support