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Job Title: Software Support Engineer- EV Solutions Location: Mumbai, India (Hybrid – within commuting distance of Thane office) Client: US-Based ClientAbout UsQuantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000+ team members help some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service.We believe great service is built on two things: smart technology and even smarter people. From our proprietary AI tools to our collaborative, people-first culture, we provide our teams with the tools, training, and trust they need to make an impact.If you are looking to be part of a fast-moving, forward-thinking, and inclusive global team, Quantanite is the place for you.Position OverviewWe are looking for a highly motivated Software Support Engineer to join our Support Team and work closely with our US-based client in the EV charging and electrical infrastructure domain.This role requires a strong technical support professional who can act as the key bridge between Customer Service Representatives and the Software Engineering Team. The ideal candidate should have prior experience supporting products or operations in an electrical-based company, preferably in EV charging stations, electric vehicle companies, power systems, or similar industries.Strong hands-on experience in Python scripting and automation is highly preferred.You will be responsible for troubleshooting complex customer and field issues, identifying root causes, driving permanent solutions, and improving product quality and operational efficiency.Key ResponsibilitiesResolve complex customer issues independently and act as the primary technical escalation point for the support teamPerform hands-on troubleshooting related to EV charging operations, drivers, and site hostsAnalyze escalated cases from Tier 1 support, identify root causes, and provide resolution or further escalationCapture detailed diagnostics, logs, and field data to support issue resolutionIdentify recurring field issues, trends, and recommend permanent fixes and process improvementsWork closely with engineering teams to improve product quality and support efficiencyIdentify opportunities for automation and develop scripts using Python, Shell, or similar toolsReview and improve support processes to ensure better quality, efficiency, and standardizationMaintain regular communication with site hosts and customers regarding issue status and resolutionGenerate reports and metrics on customer issues, internal resolutions, and product performanceOccasionally assist customers directly via calls, emails, and support channelsRequired QualificationsEssential QualificationsBachelor’s degree in Computer Science, Electrical Engineering, Electronics, or related fieldPrior experience as a Support Engineer, preferably in an electrical, EV charging, charging station, power systems, or electric vehicle companyStrong hands-on experience with Python scripting for troubleshooting, automation, and support tasksExcellent written and verbal communication skills (Mandatory)Strong analytical, troubleshooting, and problem-solving abilitiesAbility to work in a fast-paced and evolving environmentStrong time management and multitasking skillsProven ability to collaborate with technical teams and customers effectivelyPreferred QualificationsExperience supporting EV charging infrastructure or charging station operationsKnowledge of Linux / Ubuntu environmentsExperience with Shell scripting and automationExposure to incident management and root cause analysisUnderstanding of hardware-software integration in electrical systemsExperience working with international clients, preferably US-based clients