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ANSR is hiring for one of its clients.About American Airlines:To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.American Airlines is transforming the way it delivers technology to its customers and team members worldwide.American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.INTRO:Are you ready to explore a world of possibilities, both at work and during your time off Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard.WHY YOU’LL LOVE THIS JOB:As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely.This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Technical Support: Provide second-level support for IT issues, including troubleshooting hardware, software, and network problems. System Maintenance: Assist in the maintenance and optimization of IT systems to ensure high availability and performance. Incident Management: Respond to and resolve incidents in a timely manner, escalating issues to senior engineers when necessary. Documentation: Maintain accurate records of system configurations, processes, and procedures. Security: Implement and monitor security measures to protect IT systems and data. Collaboration: Work closely with other IT team members to support project requirements and deliverables.ALL YOU’LL NEED FOR SUCCESS:Minimum Qualifications – Education & Prior Job Experience:Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training.1+ year's experience in support and delivery of mission critical platforms.Mandatory Skills:Desktop Support/IT Technical Support.ServiceNow.Azure Active Directory.Network (WIFI, LAN).Asset Management.Preferred Qualifications – Education & Prior Job Experience: Master's degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.Airline Industry experience.Skills, Licenses, and Certifications:All candidates will need the following:Strong knowledge of IT infrastructure, including servers, networks, and storage systems. Excellent analytical and troubleshooting skills to resolve complex issues. Effective verbal and written communication skills to interact with team members and stakeholders. Ability to manage multiple tasks and priorities simultaneously.LANGUAGE / COMMUNICATION SKILLS:Ability to effectively communicate both verbally and written with all levels within the organization.Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition.Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.FEEL FREE TO BE YOURSELF AT AMERICAN AIRLINES:Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey Feel free to be yourself at American. COMPETENCIES:Caring.Collaboration.Development.Future.Results.