Job Title

Join Verdantas – A Top #ENR 81 Firm!We at Verdantas, looking for a skilled Service Configuration Manager (CMDB) & ITOM Lead to join our team.The ServiceNow Configuration Manager (CMDB) & ITOM Lead is responsible for the overall accuracy, governance, and operational maturity of the ServiceNow CMDB and ITOM capabilities. This role ensures configuration data is trustworthy, standardized, and effectively supports IT Service Management, IT Operations, Security, and business decision-making.The individual will lead CMDB strategy, oversee Discovery and Service Mapping, define data governance standards, and partner closely with infrastructure, cloud, security, and application teams to drive operational visibility and service reliability.Responsibilities:CMDB Governance & Configuration ManagementOwn the CMDB strategy, roadmap, and operating model aligned with ITIL Configuration Management practicesDefine and enforce CMDB policies, standards, class models, naming conventions, and lifecycle processesEstablish data quality controls, KPIs, and continuous improvement mechanismsEnsure CMDB accuracy, completeness, and compliance across on‑prem, cloud, and hybrid environmentsAct as the CMDB product owner, balancing technical requirements and business prioritiesITOM – Discovery & Service MappingLead ServiceNow Discovery and Service Mapping design, implementation, and ongoing optimizationDefine discovery schedules, credentials, patterns, and scopes across infrastructure, cloud, and platformsEnsure reliable population of CIs and relationships into the CMDBPartner with application and infrastructure teams to map critical business services end‑to‑endReduce blind spots in operational visibility and improve dependency accuracy for incident, change, and problem managementService Enablement & IntegrationEnable downstream ServiceNow processes (Incident, Change, Problem, Asset, SecOps, ITOM Health) through reliable CMDB dataCollaborate with ITSM, ITAM, SecOps, Cloud, and Network teams to align data ownership and responsibilitiesEnsure proper integration of CMDB data from external sources (cloud providers, monitoring tools, endpoint tools, etc.)Support impact analysis, root cause analysis, and change risk assessmentLeadership & Stakeholder EngagementAct as the primary CMDB and ITOM subject matter expertFacilitate cross-functional working sessions to define ownership, data sources, and operational expectationsProvide regular reporting on CMDB health, discovery coverage, and service visibility to leadershipMentor ServiceNow developers and administrators on CMDB and ITOM best practicesRequired Qualification: Experience5+ years of ServiceNow platform experience3+ years owning CMDB and/or ITOM (Discovery and Service Mapping) in a complex environmentHands-on experience with:ServiceNow CMDB & CI Class ModelDiscovery (horizontal & cloud)Service MappingITIL Configuration Management practicesExperience supporting large-scale, multi-domain infrastructure (on‑prem, cloud, SaaS)Technical SkillsStrong understanding of:CI lifecycle managementCI relationships and dependency modelingIdentification & Reconciliation Engine (IRE)Discovery patterns and credential managementFamiliarity with:Cloud platforms (Azure, AWS, GCP)Infrastructure monitoring and observability toolsITAM, SecOps, and ITSM integrationsCertifications (Preferred)ServiceNow Certified Implementation Specialist – ITOMServiceNow Certified System AdministratorITIL 4 Foundation or higherStrong ownership mindset and operational disciplineAbility to influence without authority across infrastructure and application teamsClear, concise communication with both technical and non-technical stakeholdersComfortable driving standards, governance, and sometimes saying “no” to protect data qualitySkills:Strong ownership mindset and operational disciplineAbility to influence without authority across infrastructure and application teamsClear, concise communication with both technical and non-technical stakeholdersComfortable driving standards, governance, and sometimes saying “no” to protect data quality