Job Title

This is a temporary role for 6 to 8 Weeks. (Internship/Contractual)ROLE SUMMARY The IT Support Specialist is responsible for owning and managing IT support tickets while delivering a reliable, stable, and high‑quality user experience to Authentix personnel. The role supports day‑to‑day helpdesk operations, workstation management, onboarding/offboarding support, and coordination with Senior IT Staff to ensure timely resolution of technical issues across the organization. The IT Support Specialist will report to the Director of IT and work closely with Senior Support Staff and cross‑functional teams.SUMMARY OF ESSENTIAL JOB FUNCTIONS The following duties are representative of the essential functions of the role. Additional duties may be assigned as required. IT Support & Helpdesk Operations Handle daily IT support activities including desktop support, user support, and permissions support Own and manage support tickets to ensure timely and effective resolution Provide support to Authentix users via face‑to‑face interaction, phone, email, and messaging platforms Ensure a consistently high level of service to internal and external stakeholders Technical Troubleshooting & Deployment Troubleshoot Windows 10 operating system issues Troubleshoot Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.) Perform printer setup and driver installations Install, configure, and maintain computer hardware, OS images, and custom software Support workstation and peripheral deployments including monitors, phones, speakers, and related equipment Troubleshoot application, hardware, software, system, and network‑related issues in collaboration with Senior IT Staff Coordination & Project Support Coordinate support activities and deployments with Senior IT Staff, including: Windows updates Software deployments Policy rollouts Support Senior IT Staff with annual IT initiatives and projects Open, manage, and follow up on tickets with external vendors for hardware and outsourced IT support Coordinate with software vendors for specialized or department‑specific application support HR & Asset Support Support HR requirements for employee onboarding and offboarding Maintain and update IT asset inventory records Track hardware assignments, system changes, and configuration updatesDocumentation & Reporting Maintain accurate and detailed documentation of systems, procedures, and troubleshooting steps Keep thorough records including ticket history, solutions, asset logs, and change logs Manage high volumes of email correspondence and follow‑ups Prepare weekly and monthly reports related to customer tickets, IT assets, and support metrics EDUCATIONAL QUALIFICATION Graduation in Technical/ IT discipline (preferred)EXPERIENCE 1+ year of experiencein IT support, helpdesk, or a related technical support roleSKILLS & COMPETENCIES Strong troubleshooting and problem‑solving skills Excellent written and verbal communication skills Ability to communicate technical concepts to both technical and non‑technical audiences Ability to work independently with limited supervision Strong planning, prioritization, and organizational skills Proven ability to manage multiple open cases and concurrent tasks Willingness to learn new technologies and adapt to a changing environment Proactive approach to improving processes and service qualityADDITIONAL SKILLS (PREFERRED BUT NOT REQUIRED) Working knowledge of OneDrive Familiarity with Microsoft 365 Admin Portal Experience delivering technical training to end users Ability to create internal How‑To guides or training videos Proficiency with audio‑visual equipment and meeting room setups Experience supporting technical meeting rooms