Job Title

Position Overview: Responsible for the accurate and timely analysis and processing of billing and accounting functions along with billingadjustments. Expectations will include the ability to make decisions, identify, communicate and problem solve any issues orexceptions, demonstrate strong relationships with internal and external customers and identify and execute processimprovements. The special handling specialist perform the following tasks:● enter invoices in portals per the customer requirements● submit invoices using email for customers and creation of some manual invoices and analysis of invoicing trends,issues or gaps● must work with branch, customer or PO Tracking team for any exceptions that are rejected in the tool or missingPO’s which cannot be submitted at all● complete weekly billing process and related financial reporting● maintains constant communication with the assigned account service representative in collections and with thefield account manager when needed● respond to general inquiries that come to the shared billing mailbox● identify processing inefficiencies or gaps. Determine and document a solution● research and resolve billing operational issues presented by the customer and field personnel● expected to present these invoices to the customer within a timely manner (current SLA is within 3 business daysof invoice generation)● conduct research for third party vendors invoices and request payment release● Follow up with internal and external customers providing specific timelines of when information is needed in orderto resolve issues and prevent invoices timely● Prepare ad hoc or standardize reporting re: invoice status (presented, unpresented) as neededWe are looking for the offshore team to assist with all of the tasks listed above for their assigned customers.Education & Qualifications (Required and Preferred):● Bachelor’s degree in finance and accounting,● Minimum of 4 years of experience in billings domain● Web Billing or Accounting knowledge and PeopleSoft experience a plus● Knowledge of Randstad operations and systems is an asset● Experience with 3 rd party voucher match and research is a plus● Has good understanding of purchase orders● Advanced excel skillsKey Competencies● Customer service oriented and self-motivated● Strong written and verbal communication skills● Excellent analytical skills and organization skills● Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products● Ability to recognize gaps in current processes and recommend solutions● Desire to achieve excellence and success