Job Title

Maintain Pharmacy Technology Systems Through Hands-On Hardware ExpertiseWork on the frontline of hardware and network support, ensuring pharmacy systems remain fully operational in a fast-paced healthcare environment. This Hardware & Network Support Technician role is built for professionals with strong hands-on technical experience who want to deepen their expertise while contributing to large-scale operations. Through Emapta, you gain a stable, long-term career with international exposure and a premium environment designed for top-tier talent.Role SnapshotEmployment Type: Full timeShift: Night shift (8:00 AM to 5:00 PM US Central Time; flexible within schedule), Weekends OffWork Setup: Work from home/Remote, Coimbatore and Pune, IndiaExciting Perks Await!Competitive packageMedical life insuranceWork from home arrangementFixed weekends offStandard government and Emapta benefitsWell-equipped, modern, and accessible officesEmployee engagement initiativesMentorship and exposure to global leaders and teamsDiverse, inclusive, and supportive cultureTransparent performance managementUnlimited upskilling through Emapta Academy courses (Want to know more? Visit: Qualifications We SeekHigh school diploma or equivalent required3-5 years of experience in hardware troubleshooting, IT systems support, or technical help desk rolesProven experience supporting computers, printers, and networking equipment in business environmentsStrong understanding of network connectivity, configurations, and issue resolutionExperience in remote IT support or help desk environmentsAbility to diagnose and resolve technical issues efficiently with minimal supervisionStrong communication skills with the ability to explain technical concepts to non-technical usersExperience in customer-facing technical support rolesAbility to prioritize tasks and manage multiple tickets in a fast-paced environmentFamiliarity with security best practices for handling sensitive data is an advantageExperience in healthcare or pharmacy systems is a plus but not requiredMust be based in Coimbatore or PuneReliable high-speed internet connectionKey ResponsibilitiesRespond to help desk tickets and phone calls from pharmacies in a timely mannerTroubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipmentConsult with pharmacy staff to optimize technology setup and recommend improvementsProvide training to pharmacy staff on software applications and hardware devicesDocument technical support activities and maintain detailed records of all interactionsDeliver superior customer service and ensure a positive experience for pharmacy staffCollaborate with technical support team members to resolve complex issues and ensure service continuityIdentify recurring technical issues and contribute to developing permanent solutionsParticipate in regular meetings and training sessions to stay updated on technical support best practices and industry trendsWelcome to Emapta India-your gateway to professional excellenceAt Emapta India, careers are built on stability, growth, and meaningful global exposure. Partner with international clients across industries while staying rooted in your home country. With a strong network of global partners, we create opportunities that empower professionals to thrive, innovate, and make a real impact. Join a community driven by ambition, collaboration, and long-term success-where your potential meets limitless global possibilities.#EmaptaEra