Job Title

Role OverviewThe Senior Data Specialist will act as a player-coach, leading a team responsible for document collection operations. The role involves managing end-to-end workflows, ensuring timely data collection within SLAs, maintaining data accuracy, and collaborating with cross-functional teams to improve operational efficiency. This position is critical in ensuring seamless document ingestion and supporting downstream data processing teams.Key ResponsibilitiesTeam Leadership & ManagementLead and supervise a team of data specialists with effective task allocation and performance monitoringConduct regular 1:1s, provide mentorship, feedback, and support career developmentEnsure team discipline, adherence to policies, and a professional work environmentManage attendance, leave planning, and team availability Operations & DeliveryOversee daily BAU operations and document collection workflowsEnsure all tasks are completed within defined SLAsAct as the primary point of contact for escalations and resolve operational issuesProvide real-time floor support and ensure workflow continuity Document Collection & Data HandlingManage end-to-end document collection pipeline from multiple sources and portals Ensure accurate and timely upload of documents into internal systemsMonitor data connections and resolve failures proactivelyMaintain data quality through regular audits and validations Stakeholder CollaborationCollaborate with onboarding, product, and engineering teams to improve processes and toolsCoordinate with external data providers and internal teams for issue resolutionAssist in tracking and resolving system issues via ticketing tools Process Improvement & TrainingIdentify and implement process improvements to enhance efficiencySupport onboarding, knowledge transfer, and training initiativesMaintain and update workflow documentation and SOPs Required Skills & Qualifications6+ years of experience in operations, data management, or financial/fintech domainProven experience in team handling and stakeholder managementStrong problem-solving and analytical skillsExcellent communication and interpersonal abilitiesAbility to manage multiple tasks and priorities effectivelyExperience with tools like Jira, Salesforce, Google Suite, and Excel (preferred)Detail-oriented with strong documentation and process adherence skills Key CompetenciesLeadership and team developmentOperational excellence and SLA managementData accuracy and quality controlCross-functional collaborationProactive problem solving and ownership