Job Title

Location: Navi MumbaiExperience: 3–5 yearsCompany: Prakat SolutionsJob SummaryWe are seeking a skilled Application Support Engineer to manage production support, monitoring, and incident resolution for enterprise applications. The ideal candidate will have hands-on experience in application and infrastructure monitoring, log analysis, and troubleshooting across production environments.Key ResponsibilitiesProvide end-to-end application support across Production and UAT environmentsPerform daily health checks (CPU, memory, disk usage, services, processes)Monitor applications using APM tools and dashboards to ensure high availabilityHandle incident management, including analysis, RCA, and resolution within SLA timelinesPerform log analysis and troubleshoot application and server-level issuesExecute sanity checks post-deployment and maintenance activitiesMonitor batch jobs and scheduled processes; resolve failures proactivelyConfigure and validate monitoring tools/agents on new serversCoordinate with development, infrastructure, and DBA teams for issue resolutionSupport deployment activities and perform post-implementation validationMaintain documentation, incident reports, and daily status updatesRequired Skills & ExperienceStrong experience in Application Support (L1/L2 support)Hands-on experience with monitoring tools such as Dynatrace, Grafana, or similar APM toolsProficiency in Linux (process monitoring, log analysis, troubleshooting)Experience in incident management, RCA, and SLA-driven environmentsGood understanding of log monitoring and alerting systemsExperience with ticketing tools like Jira or ITSM platformsBasic knowledge of databases (MySQL or similar)Educational QualificationBachelor’s degree in Engineering (BE/BTech) or MCAPreferably in Computer Science, IT, or related fieldsGood to HaveExposure to AWS (EC2, monitoring tools)Knowledge of Docker and KubernetesExperience with ELK Stack (Elasticsearch, Logstash, Kibana)Understanding of production support in Banking/Telecom domainsPreferred Candidate ProfileStrong problem-solving and analytical skillsAbility to work in shifts and handle production incidentsGood communication and stakeholder coordination skillsProactive approach to monitoring and issue preventionWhy Join UsOpportunity to work on enterprise-scale applicationsExposure to modern monitoring and cloud technologiesCollaborative and growth-oriented environment