Job Title

Are you the kind of person who talks to customers every day — not to sell them something, but to truly understand what's working and what isn't?At Cargoz, we're building the digital infrastructure for logistics in the GCC. And we're looking for a Product Success Executive to own the full user journey  from activation to adoption  across our core workflows.This is a Product Operations + Customer Success hybrid role. Think: the person who makes sure every product we ship actually delivers value in the real world.What you'll do:Conduct regular 1:1s with customers to capture insights beyond dashboardsTrack feature adoption and identify where users drop offDetect, diagnose, and escalate reliability issues end-to-endTurn conversations + behavioral data into actionable product recommendationsPresent weekly domain health reports to leadershipPartner with Product, Engineering, Sales & Ops cross-functionallyWho we're looking for: 3–5 years in Product Ops, CS Operations, or Product Analytics (SaaS / marketplace)Fluency in CRM tools, dashboards, and basic SQLStrong active listening you hear what customers don't sayClear, warm communicator in English (Arabic a plus) Systems thinker: you see patterns, not just individual casesBias for action. Empathy first. Zero pushy sales energy.