Job Title

Company DescriptionCodem Inc. specializes in scalable, AI-driven eCommerce solutions that empower businesses to achieve cost efficiency and growth. With operations across industries like Health & Beauty, Apparel, Consumer Electronics, and Home Goods, our team has developed and managed over 100 global eCommerce platforms, leveraging decades of expertise at leading companies such as Amazon, HP, and McKinsey. Our tailored services enable clients to cut costs by an average of 34% through specialized teams in the US, Singapore, and India, delivering advanced AI and machine learning solutions. Headquartered in San Francisco with offices in Singapore and Chennai, Codem is your partner for sustainable digital transformation.IMMEDIATE JOINERS ONLY!THIS ROLE HAS NIGHT SHIFTS AND WEEKEND SHIFTS APPLY ONLY IF YOU ARE WILLING TO DO THAT!Role OverviewThe IT Monitoring & Alerting Analyst is responsible for continuous monitoring of IT systems, dashboards, and alert channels during assigned shifts, including nights, weekends, and holidays.This role ensures early detection of incidents and timely escalation to the appropriate teams.This is a monitoring and escalation role. It does not involve troubleshooting or system changes unless explicitly instructed.Key Responsibilities Monitoring & DetectionContinuously monitor assigned dashboards, tools, and alert channels throughout the shiftTrack alerts from:Infrastructure monitoring toolsApplication and platform monitoring systemsSecurity and operational toolsEmail alert distribution listsAlert Validation & EscalationIdentify relevant alerts based on predefined thresholds and documented criteriaPerform basic validation where documentation exists (e.g., known false positives)Escalate confirmed alerts to the appropriate team or service owner according to the escalation matrixEnsure all alerts are escalated within defined SLA timelinesLogging & CommunicationRecord all alerts, actions taken, and escalations in the designated system (ticketing system or shift log)Maintain clear and accurate documentation for audit and continuity purposesFollow all documented Standard Operating Procedures (SOPs) and escalation workflowsShift HandoverPerform structured handovers at the end of each shiftProvide clear status updates on:Active alertsOngoing incidentsPending escalationsRequired Skills & CompetenciesStrong ability to follow defined processes and SOPs preciselyHigh attention to detail and consistencyBasic understanding of:IT infrastructureApplicationsNetworksAbility to:Categorize alerts by severityCommunicate clearly and concisely in written formComfortable working in a repetitive, process-driven monitoring roleIdeal Candidate ProfileReliable and process-orientedComfortable working independently during off-hoursCalm under pressureDisciplined in following structured procedures