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Job Title: Product onboarding & Content Enrichment Specialist Shift- US Shift Coverage (EST / CST / PST overlap as required) 08:30 PM IST to 06:30 AM IST Experience: 3–6 years (Retail / E-commerce / Marketplace Operations with experience in Product Content Enrichment in US Beauty / Cosmetics segments preferred) Role Overview: The Product onboarding & Content Enrichment Specialist is responsible for end-to-end onboarding of vendors and products onto retail or marketplace platforms. This role ensures timely vendor enablement, accurate product setup, catalog enrichment, and compliance with platform standards while working closely with US-based vendors, merchants, and internal stakeholders. The role is critical to reducing time-to-market, improving catalog quality, and enabling smooth vendor go-live. Key Responsibilities: Vendor Onboarding: • Coordinate end-to-end vendor onboarding including registration, documentation validation, tax/compliance checks, and system enablement • Act as the primary point of contact for vendors during onboarding • Track onboarding progress, follow up on gaps, and ensure on-time vendor go-live • Support onboarding through marketplace platforms such as Mirakl or equivalent systems Product & Catalog Onboarding: • Perform new SKU setup and product onboarding including attribute validation, taxonomy mapping, and category assignment • Review and validate product content (titles, descriptions, specifications, bullets, images, SEO metadata) • Identify and resolve content gaps and data quality issues prior to publishing • Coordinate approvals with merchandising and category teams Content Enrichment & Quality Assurance: • Ensure completeness and accuracy of product attributes in PIM or catalog systems • Validate rich content including images, videos, and enhanced PDP elements • Perform QA checks to meet retailer standards, legal, and regulatory requirements • Support product maintenance and catalog corrections post go-live Stakeholder & Operations Management: • Work closely with US-based vendors, buyers, and operations teams during US business hours • Track onboarding SLAs, turnaround time, and quality metrics • Prepare status reports, dashboards, and exception logs • Contribute to SOPs and continuous improvement initiatives Key Skills & Competencies: Functional Skills: • Strong knowledge of vendor onboarding, product onboarding, and catalog management • Experience with marketplace platforms (Mirakl or similar) and PIM systems • Understanding of taxonomy, SEO, and content quality standards • Familiarity with retail KPIs and SLA-driven operations Behavioral Skills: • Excellent communication skills for US stakeholder interaction • Strong attention to detail and quality orientation • Ability to manage multiple vendors and SKUs in parallel • Comfortable working in US shift hours Tools & Systems (Good to Have): • Mirakl or equivalent marketplace platforms • PIM tools (Oracle PIM, Informatica, Salsify, etc.) • Advanced Excel / Google Sheets • Ticketing and workflow tools (JIRA, ServiceNow) Education: Bachelor’s degree in Business, Supply Chain, Retail, Commerce, or related field