Job Title

About us Build the future of banking.Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:1. Tachyon, our cloud-native banking stack built for population-scale systems2. Cipher, our unified authentication platform for secure, high-volume banking environments3. Digital Credit as a Service, enabling banks to launch credit lines on UPI4. Elena, our intelligent and conversational AI platform for banking5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 20246. Sparrow, the leading card experience for non-prime cardholders in the US …and more across cards, payments, lending, and core banking.We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X.About the RoleThe Project Manager 1 ensures smooth execution across operational, engineering, and governance workflows. This role is responsible for coordination, communication, and maintaining hygiene across change management, incidents, reporting, and cross‑team collaboration. The PM1 will work closely across stakeholders from product, engineering, marketing, finance and legal teams to ensure timely closures and high-quality execution. Responsibilities1)KPI & Performance ManagementMaintain and update KPI dashboards for CEO and leadership reviewTrack weekly/monthly performance across engineering, SRE, and operationsHighlight deviations, risks, and required interventionsDrive closure on action items arising from KPI reviewsEnsure KPIs stay aligned with evolving priorities and governance needs 2)JIRA Tracking & ConfigurationManage JIRA boards, issue workflows, and sprint/epic trackingEnsure correct ticket creation, tagging, linking, and SLA adherenceMaintain hygiene of JIRA dashboards and reporting viewsConfigure fields, filters, workflows, and automations as requiredTrain stakeholders on JIRA usage and enforce consistency3)Key Client CollaborationCoordinate with strategic Zeta clients on operational topics, releases, and escalationsTrack client‑impacting changes, incidents, demos, and dependenciesEnsure client commitments communicated via the CEO Office are executed reliablySupport preparation for client reviews, demos, and leadership interactionsAct as a bridge between internal teams and client stakeholders when required4)Calendar & Meeting ManagementReview calendars daily and ensure RSVPs are accurateSchedule meetings/calls based on leadership requestsMaintain meeting readiness with agendas, notes, and coordination5)Reporting & MetricsExecutive reporting for the CEO office stakeholders and clientsEnsure accuracy, completeness, and timeliness of all reportSkillsStrong execution and delivery disciplineExcellent communication and senior stakeholder managementComfort working with external / enterprise clientsHigh proficiency in JIRA, including boards, dashboards, workflows, filters, and configurationsScrum/Agile knowledge preferredStrong analytical and KPI‑driven mindsetHigh ownership, attention to detail, and follow‑throughExperience and Qualifications2-4 years of total experienceProject/Program Management experience preferableExperience with B2B enterprise, SaaS / Cloud-based products is a strong plusExperience with JIRA, Confluence, MS Office preferredEqual OpportunityZeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success