Job Title

Role: Operations ManagerLocation: Mumbai/ Delhi / Hyderabad / TrivandrumIndustry preferred: VISA Services / Hospitality / Hotels & Motels / Travel & Tourism / Travel arrangements or relatedExperience: 8-10 years of work experience in operations preferably in Travel and Tourism or Service industryJob Purpose:To take full ownership of the business unit’s operations (Visa Centre), ensuring efficient service delivery, process compliance, and customer satisfaction at the Visa Centre. The Manager is directly responsible for managing day-to-day operations, team performance, and maintaining professional relationships with the respective Diplomatic Missions, while aligning with the strategic direction provided by the Country Manager.Profile - Roles and Responsibilities1. Manage the day-to-day operations of the business unit, ensuring smooth functioning and full accountability for the unit’s profitability2. Drive achievement of revenue and targets set by the company for the unit3. Develop, monitor, and control the Unit’s profitability4. Ensure strict compliance with all operational processes and service level agreements (SLAs) within the Unit5. Mentor and guide teams to adhere to Standard Operating Procedures (SOPs), organizational policies, and internal quality standards6. Maintain high level of staff productivity and efficiency through performance tracking and continuous feedback7. Encourage innovation by encouraging staff to generate ideas and share best practices across the team. Also ensure every idea is examined and viable ideas are presented to management for review and implementation8. Lead process improvement initiatives to enhance service quality and operational efficiency, including rollout of new processes 9. Lead process improvement initiatives to enhance service quality and operational efficiency, including rollout of new processes 10. Conduct regular product and process training through structured coaching and development programs11. Oversee physical and information security, ensuring effective controls and full adherence to the Corporate Security Policy12. Collaborate with the Value-Added Services team to identify and implement new revenue streams