Job Title

EcoMetric is a USA based full-service energy consulting firm focusing on energy efficiency, and distributed energy resources including demand response and renewables. We are looking for a Clean Energy Customer Service Representative to join our team. Location Details: India 4pm to 12am IST night shift required What You’ll be doing: As a Customer Service Representative, you will play a critical role in supporting our energy efficiency program evaluation efforts and research studies for some of the largest electric utilities in the United States. This is an off shore position supporting US clients from India. You will handle a variety of responsibilities related to outbound customer interactions and precise project coordination. If you have a passion for energy efficiency, organization, and interacting with people, let’s talk! What you’ll bring with you/Qualifications: Education: A Bachelors degree is preferred. Relevant experience can be considered in place of formal education. Experience: 2-5 years in a role involving call centers, BPO, outbound calling, customer support, or related fields. Experience in the clean energy sector is a plus. Technical Skills: Proficiency in Microsoft Office products and familiarity with CRM systems. Comfort using geographical mapping tools like Google Maps. Communication: Strong verbal and written communication skills, with the ability to engage customers over the phone and manage multiple communication channels in a timely manner Organizational Abilities: Exceptional ability to prioritize, manage multiple tasks simultaneously, and maintain meticulous attention to detail. Problem solving abilities: able to think quickly on your feet to positively resolve a customer’s needs while maintaining a high-level of professionalism. Preferred: Previous work in a call center environment or in a position requiring outbound calls, preferably within a technical or consulting context. Exposure to scheduling complex fieldwork and coordinating with various stakeholders. Knowledge of Batch Geo Pro and Word Tune. Experience with project management tools. Responsibilities: Outbound Calling & Scheduling: Initiate and manage outbound phone calls to schedule site visits for program audits, inspections, interviews, and research studies. This includes coordinating logistics with energy-efficiency participants and internal team members. Verification: Reaching out to contractors and/or end users via email or phone call to verify equipment that was bought and installed at a particular location. Customer Coordination: Serve as the main point of contact for scheduling and communication with site contacts, ensuring clear and professional interactions. Scheduling Management: Maintain an accurate and up-to-date internal scheduling system, accounting for the availability of engineers and customers. Attention to Detail: Develop and maintain precise records of all interactions, ensuring that schedules, site visit requirements, and customer communications are documented correctly. Project Support: Assist with survey and data collection efforts and collaborate with the engineering team to streamline fieldwork activities. Data Entry & Reporting: Input and manage information in various tracking systems and databases, ensuring data integrity and accessibility. Other Duties: Perform additional project-related responsibilities as assigned, including developing templates for best practices and assisting with customer follow-ups. And what you’ll get in return: Competitive salary based on candidate’s qualifications Earned Leaves (15 days), 13 holidays Emergency/Sick Leave Maternity/Paternity paid leave Remote work Performance bonus Health Insurance allowance Reimbursement or annual professional development training or certification The opportunity to have a positive impact on our environment and grow as a professional in the sustainable energy efficiency industry.