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Position: Head - IT ApplicationsLocation: Pune, IndiaAbout us:Jade Global has driven growth for mid-sized and large enterprises through innovation and impact. We empower visionaries with modern technology, helping businesses scale with speed, efficiency, and cost optimization. Our vision is to be a trusted partner in accelerating digital transformation. With the acquisition of D4M International, we’ve enhanced our SAP expertise in manufacturing and supply chains. With certifications including CMMI® SVC V2.0 Maturity Level 5, ISO 27001:2022, and HIPAA compliance, we ensure excellence in serving the High-tech, Life Sciences, and Finance industries. Headquartered in San Jose, CA, with offices across the US, Canada, and India, Jade Global is powered by 2000+ IT professionals worldwide. We specialize in industry-specific IT solutions that improve business performance, including strategy, business application implementations, integrations, cloud services, technology advisory, managed services, testing, and functional and technical support. For more information, visit .Overview: We are seeking a highly skilled and motivated Head of IT Applications to join our EIT team.As the Head of IT Applications, you will be responsible for driving transformation & innovation by leveraging technology, while ensuring stable day-to-day services of JADE applications at a Global Level. You will be leading a team of Application Specialists and be responsible for their growth and skills enhancement. The position is based out of PuneResponsibilities: Strategic Planning and Roadmap:● Collaborate with business stakeholders to understand their needs, objectives, and challenges.● Develop an Integrated Application Roadmap, aligning it with business outcomes and IT capabilities.Business Relationship Management:● Establish strong relationships with business units, acting as a trusted advisor and partner.● Regularly engage with business stakeholders, manage expectations, and identify opportunities for improvement.Transformation and Innovation:● Identify and evaluate emerging technologies and trends that can drive transformation and innovation.● Collaborate with business units to develop and implement technology-driven initiatives drivingproductivity and efficienciesService Delivery and Operational Management:● Serve as the primary point of contact and subject matter expert for all JADE Business applications.● Ensuring the delivery of IT Application services meets the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).● Managing IT Delivery projects, including planning, scheduling, and executing project tasks, managing project risks, issues, and dependencies.● Ensure application performance, availability, and security meet or exceed SLAs● Implement and maintain ITIL best practices and processes● Oversee the incident management process (Including major Incidents), ensuring timely resolution ofissues● Lead problem management activities to identify root causes and prevent recurrence● Collaborating with cross-functional teams, including IT operations, infrastructure, software development,and business stakeholders, to define and deliver IT services.● Developing and implementing service improvement plans to enhance service quality and customersatisfaction.● Ensuring compliance with industry and regulatory standards, including data privacy, security, andcompliance.Qualifications: ● Bachelor's degree in Computer Science, Information Systems, or a related field.● MBA degree is desirable● Strong analytical skills to assess service performance and make data-driven recommendations.● Ability to manage multiple priorities in a fast-paced environment.Experience: ● At least 15 years of experience leading Global IT Applications teams in Commercial, Project Delivery, Business Analytics, Finance, Procurement and HR functions● Has worked in a Global and multi-cultural environment● Proactive approach to drive change and improving user experience● Experience in driving transformation and innovation. Exposure to Digital/AI ways of working preferred● Communicating effectively with stakeholders, including executives, business leaders, and technical teams● Excellent People Management skills, develop Talent and growth● Up to date with current technology, industry trends, and developments