Job Title

Key Result Areas Supporting Actions Market Intelligence  Stay updated with market trends and competitor activities  Gather market feedback and consumer insights and provide inputs to Area Sales Manager on a regular basis. Media and Advertisement Execution Effectively co-ordinate with agency for frontline implementation of zonal marketing plan, including VAP marketing plan, in respective areas.  Ensure that all advertisement material (POP material, posters, danglers) are properly displayed with higher visibility Implement promotional schemes for channel partners & submit the first hand report of the schemes effectiveness to the Area Sa Channel Sale Coordinate with CASC personnel for imparting training to retailers on new products & technical aspects of products.  Execute sales visits to stockists/retailers as per the defined plan and daily update to Area Sales Manager pertaining to sales activities  Manage Lead end to end and ensure conversion of leads. Customer Experience and Relationship Management Respond to customer complaints in a timely manner. If required, visit site to get the actual feel of complaint and ensure prompt resolution of complaints  Timely highlight any constraints or dependency on other teams to the Area Sales Manager to take necessary action.  Action and close issues identified through client centricity initiatives  Ensure timely refund / replacements of damaged goods. Commercial Management and Process Efficiency Co-ordinate with Commercials team to raise sales invoice Follow up with the customers for timely payment as per credit terms Ensure adherence to sales process & system requirements