Job Title

Dr. Rajender Lifestyle Clinic | Hyderabad About Us We are a leading Lifestyle Medicine & Diabetes Reversal Clinic in Hyderabad , dedicated to helping individuals reverse lifestyle diseases such as Diabetes, BP, Cholesterol, PCOD, and Fatty Liver through scientifically proven diet and lifestyle interventions. With 3 crore+ social media views and 3000+ success stories , we are rapidly expanding and looking for dynamic professionals to join our growth journey. Position Overview The Client Relationship Manager (CRM) will be responsible for ensuring a seamless and exceptional client experience throughout the lifestyle disease reversal journey. The role involves client onboarding, relationship management, follow-ups, issue resolution, coordination with internal clinical teams, and payment tracking to ensure high client satisfaction, retention, and program success. Key Responsibilities 1) Client Onboarding & Relationship Management Welcome new clients and clearly explain the complete program flow, expectations, timelines, and communication protocols. Serve as the primary point of contact for all client queries, support requests, feedback, and escalations. Build strong, empathetic, and professional relationships with clients to ensure trust and long-term engagement. Ensure smooth onboarding by coordinating all required introductions with nutritionists, diabetologists, yoga trainers, and support teams. Educate clients on clinic processes, consultation schedules, follow-up formats, and digital communication channels. 2) Client Support & Issue Resolution Address concerns related to program execution, diet plans, doctor consultations, yoga sessions, scheduling, and technical support. Handle complaints with empathy, professionalism, and urgency. Ensure all client issues are resolved within defined TAT timelines. Escalate unresolved or critical issues to the concerned department and management. Proactively identify dissatisfaction risks and take preventive action to improve client retention. 3) Program Tracking & Follow-ups Monitor each client’s complete journey through the program and ensure all milestones are achieved on time. Track consultation schedules, diet reviews, yoga sessions, and progress checkpoints. Send timely reminders for appointments, reviews, renewals, and pending actions. Follow up regularly via calls, WhatsApp, or email to maintain engagement and accountability. Drive renewals, repeat enrollments, and referral opportunities through proactive relationship building. 4) Payment Management Professionally follow up on pending, partial, or delayed payments. Coordinate closely with the accounts and billing team to reconcile payment records. Ensure all financial commitments are completed before program closure. Support clients with invoice sharing, payment links, and clarification on billing queries. Maintain accurate payment follow-up tracker and aging reports. 5) Documentation & Reporting Maintain detailed and updated CRM records of client interactions, feedback, complaints, and resolutions. Document client progress, escalations, renewals, and service gaps. Prepare daily / weekly MIS reports on: Client satisfaction Program adherence Drop-off risks Renewal status Payment status Referral conversions Share actionable insights with management to improve service quality and patient experience. 6) Retention, Feedback & Experience Enhancement Collect testimonials, Google reviews, and success stories from satisfied clients. Conduct satisfaction surveys and NPS-style feedback collection. Identify opportunities to improve customer journey and internal service delivery. Work on client retention strategies to reduce churn. Support marketing with referral leads, patient stories, and campaign engagement. 7) Internal Coordination & Process Compliance Work closely with doctors, dieticians, telecallers, yoga trainers, and support teams for seamless service execution. Ensure all internal handovers are smooth and documented. Follow SOPs, data privacy rules, and clinic communication standards. Maintain confidentiality of patient data and sensitive health information. Support management in process improvement initiatives. Preferred Skills Strong communication and relationship-building skills Excellent follow-up and coordination ability Problem-solving and complaint resolution mindset CRM software / Google Sheets / Excel reporting knowledge Patient-centric and empathetic approach Strong documentation and MIS reporting skills ₹3 LPA – ₹8 LPA (based on experience and expertise)