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ServiceNow Delivery Manager (Remote | India)Location:Remote (India) Shift:1:00 PM – 10:00 PM IST (UK overlap) Employment Type:Full-timeAbout the CompanyOur client is aspecialized, India-based ServiceNow Build Partnerworking withUK and US ISV clientsto developcustom applications for the ServiceNow Store . Unlike traditional ServiceNow firms that focus on ITSM or enterprise implementations, this team operates in ahigh-quality, niche app development environment , delivering production-grade solutions that are resold globally. They are known for: Working directly withinternational product companies (ISVs) Buildingcustom ServiceNow applications (not module configurations) Maintaininghigh delivery and certification standardsin a small, focused teamAbout the Role We’re hiring aServiceNow Delivery Managerto own delivery across multiple ServiceNow app projects. This is ahands-on delivery leadership role , not a PMO or reporting position. You will directly manage execution, quality, and client communication in alean, high-ownership setup .Key Responsibilities Own delivery of3–6 concurrent ServiceNow app projects Act as theprimary point of contact for UK/US clients Drive timelines, risk management, and stakeholder expectations Enforcequality standards and best practices (including release blocking if required) Design and improvedelivery processes, frameworks, and governance Coordinate closely with developers and architects⚠️ Important Context (Read Before Applying) This is aBuild Partner environment (app development)— not ITSM rollout work Requiresend-to-end ownership , not just tracking or coordination Small team →no PMO layers, high accountability Must be comfortable working inUK business hours Must be able tojoin within 4 weeks✅ Must-Have Requirements 6–10 years total experience with4+ years in ServiceNow delivery Strong experience incustom ServiceNow application development Solid understanding of: Scoped applications, workflows, ACLs Update sets, best practices, instance health checks Experience working withinternational clients (UK/US preferred) Proven ability todesign or improve delivery processes Strong communication and stakeholder management skills➕ Good to Have Experience withServiceNow Store / ISV / Build Partner model Background insmall or mid-sized ServiceNow firms ServiceNow certifications (CSA / CIS / ITIL) Familiarity withInstance Health Scan / ATF❌ Not a Fit If Your experience is mainly inlarge enterprise implementations You rely heavily onPMO/process-driven environments You are adeveloper recently transitioned into delivery Your work is limited toITSM/HR/CSM configurationsWhy This Role Direct exposure toglobal product companies (ISVs) Opportunity tobuild delivery frameworks from scratch High ownership withfounder-level visibility Work in arare niche (ServiceNow Store app ecosystem)