Job Title

Job Title: SOP Quality Executive Company: 1XL Info LLP Location: Remote CTC: Rs. 35,000 - 40,000 PM Type: Full-Time Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM Experience: 4+ Years About 1XL 1XL is a Dubai-based company focused on empowering individuals and organisations through growth, innovation, and success. We inspire individuals and organisations to reach their full potential through tailored, market-proven solutions Role Overview The SOP Quality Executive is responsible for ensuring that approved Standard Operating Procedures (SOPs) are being followed correctly in day-to-day operations. This role does not create SOPs and does not implement them - instead, it acts as a process auditor and monitoring authority , verifying real-time adherence, identifying deviations, and submitting compliance reports to management. The position plays a key role in maintaining operational discipline, accountability, and process standardization across the organisation. Key Responsibilities 1. SOP Compliance Monitoring Monitor daily operations to ensure SOP adherence Verify whether teams are following defined process steps Check task execution against documented guidelines Ensure responsibilities and timelines are followed as per SOP 2. Internal Process Audits Conduct routine and surprise SOP compliance audits Use structured audit checklists to assess adherence Evaluate process execution across departments Compare actual workflow vs documented procedures 3. Deviation & Gap Identification Identify where SOPs are not being followed Detect process shortcuts, delays, or skipped steps Document compliance failures Highlight workflow inconsistencies 4. Reporting & Documentation Prepare daily, weekly, and monthly SOP compliance reports Maintain audit records and compliance tracking sheets Provide department-wise compliance summaries Present findings to management with clear observations 5. Root Cause Observation Identify reasons for non-compliance Record recurring process issues Highlight systemic workflow problems Support management in understanding process risks 6. Coordination & Escalation Coordinate with department heads regarding non-compliance Share audit findings with SOP Implementers Escalate serious process failures to management Ensure accountability for repeated violations 7. Corrective Action Tracking Track whether departments implement corrections Follow up on unresolved compliance gaps Monitor improvements in process adherence Reduce repeated errors through tracking 8. Process Discipline & Governance Support building a process-driven work culture Ensure operational consistency Maintain control over execution standards Act as a process watchdog for the organisation       Departments Covered        You will monitor SOP compliance across:       HR | Sales | Marketing | Operations | Admin | Customer Support | Content | Testing Key Skills Required Strong analytical and observation skills Experience in operations monitoring or auditing Excellent reporting and documentation ability High attention to detail Logical and process-oriented thinking Ability to identify gaps quickly Strong follow-up and coordination skills Assertive communication Technical & Tool Knowledge MS Excel / Google Sheets (tracking & reports) MS Word / Google Docs Familiarity with audit checklists Basic understanding of CRM, HRMS, or workflow tools Internal communication tools Note: Candidates must use their own laptop and have a good internet connection for this job. The laptop should work properly for daily office tasks and online meetings. The company will not provide a laptop.