Location: Tripura, Udaipur Profile: Customer Support Specialist Budget: 5-6 LPA Company: SMALL INDUSTRIES DEVELOPMENT BANK OF INDIA (SIDBI) Experience: 4-5 Years JD For CSS The Customer Support Specialist at Small Industries Development Bank of India is responsible for assisting customers, including MSMEs and entrepreneurs, by handling queries related to SIDBI’s financial products, schemes, and services through various channels such as phone, email, and in-person interactions. The role involves guiding clients through application processes, resolving complaints efficiently, coordinating with internal departments for issue resolution, and maintaining accurate records in CRM systems while ensuring compliance with banking regulations. The candidate should possess strong communication and problem-solving skills, a basic understanding of banking and financial services, and a customer-centric approach to deliver high-quality service and enhance overall customer satisfaction.
Job Title
Customer Support Specialist