Job Title

Company Description Codem Inc. specializes in scalable, AI-driven eCommerce solutions that empower businesses to achieve cost efficiency and growth. With operations across industries like Health & Beauty, Apparel, Consumer Electronics, and Home Goods, our team has developed and managed over 100 global eCommerce platforms, leveraging decades of expertise at leading companies such as Amazon, HP, and McKinsey. Our tailored services enable clients to cut costs by an average of 34% through specialized teams in the US, Singapore, and India, delivering advanced AI and machine learning solutions. Headquartered in San Francisco with offices in Singapore and Chennai, Codem is your partner for sustainable digital transformation. IMMEDIATE JOINERS ONLY! THIS ROLE HAS NIGHT SHIFTS AND WEEKEND SHIFTS APPLY ONLY IF YOU ARE WILLING TO DO THAT! Role Overview The IT Monitoring & Alerting Analyst is responsible for continuous monitoring of IT systems, dashboards, and alert channels during assigned shifts, including nights, weekends, and holidays. This role ensures early detection of incidents and timely escalation to the appropriate teams. This is a monitoring and escalation role . It does not involve troubleshooting or system changes unless explicitly instructed.Key Responsibilities Monitoring & Detection Continuously monitor assigned dashboards, tools, and alert channels throughout the shift Track alerts from: Infrastructure monitoring tools Application and platform monitoring systems Security and operational tools Email alert distribution lists Alert Validation & Escalation Identify relevant alerts based on predefined thresholds and documented criteria Perform basic validation where documentation exists (e.g., known false positives) Escalate confirmed alerts to the appropriate team or service owner according to the escalation matrix Ensure all alerts are escalated within defined SLA timelines Logging & Communication Record all alerts, actions taken, and escalations in the designated system (ticketing system or shift log) Maintain clear and accurate documentation for audit and continuity purposes Follow all documented Standard Operating Procedures (SOPs) and escalation workflows Shift Handover Perform structured handovers at the end of each shift Provide clear status updates on: Active alerts Ongoing incidents Pending escalations Required Skills & Competencies Strong ability to follow defined processes and SOPs precisely High attention to detail and consistency Basic understanding of: IT infrastructure Applications Networks Ability to: Categorize alerts by severity Communicate clearly and concisely in written form Comfortable working in a repetitive, process-driven monitoring role Ideal Candidate Profile Reliable and process-oriented Comfortable working independently during off-hours Calm under pressure Disciplined in following structured procedures