Job Title

JD for Domestic Banking process. Greetings Kolkata! Join Our Team! Teleperformance welcomes you to be a part of our dynamic team! Job Role: Customer Care Executive (Domestic Banking) Location: Kolkata, Saltlake sector v Job Type: Full-time About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound/outbound calls and handle escalation cases. Responsibilities: - Handling customer inquiries and resolving issues via calls and chats - Providing product/service information to customers - Meeting and exceeding customer satisfaction targets - Maintaining accurate records of customer interactions - Collaborating with team members to achieve team goals Requirements: - Minimum 12th pass qualification - Fresher and experienced both can apply - Excellent communication and interpersonal skills in any two of these languages: English/Hindi/ Bengali/Odia/Maithili/Bhojpuri/Assamese Shifts: For male employees: any 9 hours during 24x7 (Including Night shift) For female employees: any 9 hours during 7 am to 8 pm. (No night shift for females) 6 working days with 1 rotational week off Transporation: Self (There is no odd hour shift ending or beginning so the employees can avail public transport) Salary : English & Hindi/ Bengali/Odia/Maithili/Bhojpuri – 15k CTC 12k In hand English & Assamese – 18k CTC 14k In hand Hindi & Bengali/Odia/Maithili/Bhojpuri – 13k CTC 10.5k In hand Assamese & Hindi/Bengali -- 18k CTC 14k In hand Interview Rounds 1) HR round 2) Operation round 3) Assessment round Contact Person email ID: manish.manish25@