Job Title

Company Description Ileseum Clubs is India’s leading sports and leisure club management company, dedicated to merging sports, fitness, leisure, and co-working into vibrant, integrated spaces. Our mission is to redefine urban lifestyles by creating destinations where wellness, productivity, and leisure coexist harmoniously. Backed by world-class sporting facilities and premium fitness services, Ileseum provides a holistic environment designed for modern urban individuals. With state-of-the-art infrastructure and partnerships with prominent developers like The Wadhwa Group and Godrej Properties, we deliver cutting-edge club-life solutions in premium real estate environments. Our spaces inspire connection, energy, and an active lifestyle. Role Description This is a full-time on-site role for a Customer Service Representative located in Mumbai. The responsibilities of this role include assisting customers with inquiries, delivering excellent customer support, handling complaints or issues, monitoring customer satisfaction, and ensuring a positive overall customer experience. The role also involves working collaboratively with internal teams to address client needs and improve service delivery. Qualifications Strong skills in Customer Service, Customer Support, and ensuring Customer SatisfactionExperience in enhancing Customer Experience and managing customer relationships effectivelyExceptional communication and interpersonal skills for providing high-quality serviceProblem-solving abilities and a proactive approach to resolving customer issuesAbility to work in an on-site environment and collaborate with team members effectivelyFamiliarity with CRM tools or other customer management systems is an advantageBachelor’s degree or equivalent experience in a relevant field