About the role The Hotel Manager is the on-property leader for one of our four boutique hotels. You own the guest experience, the team, the P&L, and the reputation of the property. This is a hands-on role at small-inventory properties (typically 8–25 keys) where the manager is expected to lead from the front. Key responsibilities - Deliver the property's guest experience vision — from arrival ritual to check-out. - Lead and roster the full on-property team: front office, F&B, housekeeping, kitchen, and maintenance. - Own the monthly P&L — revenue, cost of goods, payroll, utilities, and repairs. - Drive direct revenue through repeat guests, on-property upsells, and partnerships with local experience providers. - Maintain brand, safety, and hygiene standards; conduct daily walk-throughs and weekly audits. - Handle guest escalations personally and close the loop on online reviews. - Work with Reservations and Revenue to manage inventory, promotions, and group enquiries. - Coordinate with the Delhi office on HR, finance, marketing, and Zoho platform usage (People, Desk, CRM). What we're looking for - 5–10 years of hotel operations experience, with at least 2 years as an Assistant Manager, Operations Manager, or Hotel Manager. - Boutique, resort, or luxury experience strongly preferred — standalone properties valued over large chains. - Comfort running a small team of 15–40 people across departments. - Strong financial literacy — able to read a P&L and take cost decisions. - BHM or equivalent preferred; exceptional operators without a formal degree will be considered.
Job Title
Hotel Manager